This is a quote from a manual at a seminar I attended titled Coping with Grief: Clinical Interventions for Normal and Complicated Bereavement . Harold Ivan Smith, MA, ED.S., FT
: First time I have heard the term ‘negotiation’ in my field originate out of someone else’s mouth.
This guy saves St. Lukes Hosptial in Kansas City MIssouri millions by preventing mostly unnecessary lawsuits from patients and their families who’ve experienced a loss connected to the hospital. He speaks to their ‘real problem’- their grief and the new negotiations they have been thrust into following the loss.