You hurt your therapy clients when you waive fees for missed appointments

How much do you clients value the effort they put into therapy? One can never say for sure, but they won’t value it more than you do. If they miss an appointment and you don’t charge them, what is the harm? Well, they don’t get to think about what they are getting from therapy as they pay their balance. Even better, they complain about the fee and you can ask them to explain why they would pay it – what is not happening in therapy that is making them reluctant to pay for your time.  It would really help them for you to know that so you can make corrections if possible. They at least deserve that from their therapist.

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